Privacy policy

Sol & Selene

Last updated: 19 June 2026

Sol & Selene is a natural skincare brand based in Brisbane, Australia. We are committed to handling your personal information with care, transparency, and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, and protect your personal information when you shop with us online at solandselene.com.au.

1. Information We Collect

When you browse or purchase from our store, we may collect:

Contact details — your name, email address, phone number, and delivery address
Payment information — processed securely via Shopify Payments. We do not store your full card details
Order history — products you have purchased, returned, or enquired about
Account information — if you create an account, your login preferences and saved details
Device and usage data — browser type, IP address, and how you navigate our website, collected via cookies and similar technologies
Communications — any messages you send us via email or our contact form

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including arranging shipping and handling returns or exchanges
Send you order confirmations and account-related notifications
Respond to your enquiries and provide customer support
Send you marketing emails about new products, promotions, or brand updates — only where you have opted in. You can unsubscribe at any time
Improve our website and shopping experience through anonymised analytics
Comply with our legal obligations

3. Shopify & Third-Party Services

Our store is hosted by Shopify Inc., which processes your personal information to operate and improve the platform on our behalf. Shopify may store data on servers located outside Australia. To learn more about how Shopify handles your data, visit Shopify’s Privacy Policy.

We may also use trusted third-party services to support our business, including:

Payment processors (e.g. Shopify Payments, PayPal)
Shipping and fulfilment providers
Email marketing platforms
Website analytics tools

These providers only receive the information necessary to carry out their services and are not permitted to use your data for their own purposes.

4. Cookies

Our website uses cookies and similar technologies to remember your preferences, keep your cart active, and understand how visitors use our site. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the store.

5. Your Rights

Under the Australian Privacy Act, you have the right to:

Request access to the personal information we hold about you
Request that we correct any inaccurate or out-of-date information
Request that we delete your personal information (subject to our legal obligations)
Opt out of marketing communications at any time by clicking ‘unsubscribe’ in any of our emails

To exercise any of these rights, please get in touch with us using the contact details below.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our store uses SSL encryption, and payment information is handled through Shopify’s secure payment infrastructure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, and resolve any disputes. If you would like your data deleted, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, we’d love to hear from you.