Shipping policy

SHIPPING POLICY

Last updated: July 2026

Processing Time

All Sol & Selene products are handmade in small batches in Brisbane, Australia. Please allow 2–5 business days for your order to be processed and packed before it is dispatched. You will receive a shipping confirmation email with your tracking number once your order has been sent.

Orders are not processed on weekends or Queensland public holidays.

Australian Shipping

We ship Australia-wide via Australia Post. Two shipping options are available at checkout:

Delivery timeframes are estimates only and are not guaranteed. Once your order has been dispatched, delivery times are determined by Australia Post and are outside our control.

International Shipping

We ship internationally to selected countries. International shipping costs are calculated at checkout based on your location and order weight.

Please note that international orders may be subject to customs duties, taxes and import fees charged by your destination country. These charges are the sole responsibility of the customer. Sol & Selene has no control over customs processes and cannot be held responsible for delays caused by customs clearance.

International delivery timeframes vary by country and are estimates only.

Order Tracking

Once your order has been dispatched you will receive a confirmation email containing your Australia Post tracking number. You can track your order at auspost.com.au.

Incorrect Address

Please ensure your delivery address is correct at the time of ordering. Sol & Selene is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your delivery address please contact us immediately at hello@solandselene.com.au — we will do our best to correct it before your order is dispatched but cannot guarantee changes once an order has been processed.

Lost or Damaged Orders

If your order arrives damaged please contact us within 7 days of receiving it at hello@solandselene.com.au with your order number and photos of the damage. We will assess your claim and do our best to make it right.

If your order has not arrived within the estimated delivery timeframe please first check your tracking number via auspost.com.au. If you have any concerns please contact us and we will investigate on your behalf.

Sol & Selene is not responsible for orders lost or damaged during transit once they have been dispatched. We recommend selecting express shipping for time sensitive orders.

Contact

For any shipping enquiries please contact us at:

hello@solandselene.com.au
solandselene.com.au
Brisbane, Queensland, Australia