Refund policy

Sol & Selene

Returns & Refunds Policy

Last updated: 19 June 2026

At Sol & Selene, every product is made with care and quality ingredients we truly believe in. Because our products are personal care items, we are unable to accept returns or offer refunds once an order has been dispatched.

We appreciate your understanding, and we’re always here if you have any questions before placing your order.

All Sales Are Final

Due to the nature of skincare and personal care products, we do not offer returns, exchanges, or refunds. This applies to all orders, including purchases made during a sale or promotion.

We encourage you to read each product description carefully before purchasing, and to reach out to us at hello@solandselene.com.au if you’re unsure whether a product is right for you. We’re happy to help.

Damaged or Faulty Items

We take great care in packaging every order, but we know that sometimes things don’t arrive as they should.

If your product arrives damaged, broken, or faulty, please contact us within 7 days of receiving your order at hello@solandselene.com.au with the following:

Your order number
A brief description of the issue
A photo of the damaged item and packaging

We will assess each case individually and, where a product is confirmed to be damaged or faulty, we will arrange a replacement or store credit at our discretion.

Please note that we are unable to action claims made after 7 days of the delivery date.

Incorrect Items

If you have received an item that is different from what you ordered, please contact us within 7 days of delivery and we will make it right.

Lost or Undelivered Orders

If your tracking shows your order as delivered but you haven’t received it, we recommend first checking with neighbours and your local post office. If you’re still unable to locate your parcel, please get in touch and we’ll do our best to help you resolve it with the carrier.

Please note that Sol & Selene is not responsible for parcels lost or delayed due to incorrect shipping addresses provided at checkout, or circumstances outside our control.

Get in Touch

Have a question about your order? We’re always happy to help.